Q: Are you a factory or trading company?
Yes, we are a professional manufacturer.
Q: Where is your factory located? How can I visit?
Our main factory is located in Guangdong Province, China. All our clients, from home or abroad, are warmly welcomed to visit our facility.
Q: What makes you different from others?
We stand out through our commitment to quality and service:
- Excellent Service: We provide quick quotes and promise to reply within 24 hours.
- Quick Delivery: For normal orders, we deliver within 15 days in accordance with our contract.
- Special Export Design: We pay close attention to packaging. Plastic clips are used on the beams for surface protection, and uprights are wrapped in transparent plastic film to prevent transit damage.
- Warranty: Our high design and manufacturing standards allow us to offer a 10-year warranty for standard usage.
Q: What are the standard delivery times?
This depends on the product. Typically, standard products are delivered within 20 days. The delivery timeline for custom items corresponds to the tooling setup duration.
Q: What is the term of payment?
We accept T/T, L/C, and Western Union payments.
Q: Are samples available?
Yes, we can send sections of product samples for your reference by express delivery.
Kimsuk Rack
