Q
Are you a factory or trading company?
Yes, we are a manufacturer.
Q
What makes you different from others?
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Excellent Service: We promise to reply with a price within 24 hours - sometimes even within a minute.
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Quick Delivery: For normal orders, we promise to deliver within 15 days. As a manufacturer, we can ensure the delivery time according to the formal contract.
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Special Export Design: We pay much attention to the export packages. We have plastic clips on the beams for surface protection. To avoid damage during transportation, we get the whole uprights wrapped with transparent plastic film.
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Warranty: The high standard of design and manufacturing allows us to provide a 10-Year Warranty for regular use.
Q
What is the delivery time?
This depends on the product. Typically standard products are delivered within 20 days. The delivery time of special products is according to the setup time of the tooling.
Q
What is the term of payment?
We accept T/T, L/C, and Western Union.
Q
May I know the status of my order?
Yes. We will send you information and photos at different production stages of your order so you can get the latest updates in time.
Q
Are samples available?
Yes, we can send sections of samples for your reference by express.
Kimsuk Rack
