Frequently Asked Questions
Q
Are you a factory or trading company?
Yes, We are a manufactory.
Q
Where is your factory located? How can I visit there?
Our main factory is located in China. You can fly to the international airport directly. And we can pick you up there. All our clients, from home or abroad, are warmly welcomed!
Q
What makes you different with others?
- Excellent Service: For a quick, no hassle quote just send email to us. We promise to reply with a price within 24 hours - sometimes even within a minute.
- Quick Delivery: For Normal orders, we will promise to deliver within 15 days. As a manufactory, we can ensure the delivery time according to the formal contract.
- Special Export Design: We pay much attention to the export packages. We have plastic clips on the beams for surface protection. To avoid the damage in the transportation, we will get the whole uprights wrapped with transparent plastic film.
- Warranty: The high standard with good quality in both Design and Manufacturing, make us can provide a 10-Year Warranty for your regular use.
Q
What is delivery times?
This depends on the product. Typically standard products are delivered within 20 days. The delivery time of the special products is according to the time of setting up of the tooling.
Q
What is the term of payment?
Our regular payment terms are T/T, L/C, and Western Union.
Q
Are samples available and how can I track order status?
Yes, we can send some sections of samples for your reference by express. Furthermore, we will send you information and photos at different production stages of your order so you can get the latest status in time.
Kimsuk Rack
